Billing, Cancellation and Refund Policy

Polar is Dealpilot’s merchant of record and handles checkout, payment processing, invoices, and applicable sales taxes. Your payment may also be subject to Polar’s terms and policies.

Paid plans are billed monthly in advance at the price shown at checkout. Unless canceled, a subscription renews automatically for the next billing period.

An upgrade normally takes effect immediately. Any prorated amount for the remaining billing period may be charged at the time of upgrade. A downgrade normally takes effect on the next renewal date, and current plan access continues until then.

You can cancel through the billing portal. Cancellation takes effect at the end of the current paid period, and access continues until that date. Cancellation does not automatically delete workspace data.

Deleting your account is the one exception. If you delete an account that owns a paid workspace, that subscription is cancelled immediately rather than at the period end, because the workspace and its data are erased at the same moment.

Subscription charges are generally non-refundable, including unused time after a downgrade or cancellation. We may issue a full or partial refund at our discretion where appropriate or where required by law.

This includes the remaining paid period when you delete your account. Deletion is immediate and irreversible, so cancel and let the period run out first if you want the time you have already paid for.

One case is not discretionary: if we discontinue Dealpilot, we refund the unused portion of any period you have already paid for, as set out in our Terms of Service.

If a payment fails, we or Polar may retry the charge and may restrict paid features until payment is resolved. We will provide reasonable advance notice of material subscription price changes, which will apply from a future renewal unless otherwise stated.

Billing questions may be sent to support@dealpilot.dev.